Field IT Support Technician

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 48,000 - 55,000; Full time

Job summary

ASM Research is seeking an entry-level IT Helpdesk Support technician to install, diagnose, and repair PC hardware and software for employees. You will provide user assistance, answer inquiries, and escalate more complex issues as needed.

Responsibilities include setting up equipment, applying fixes, maintaining logs, and collaborating with teammates to improve IT processes while staying current with new technologies and customer service standards.

Qualifications

• High School Diploma; technical or trade school training preferred.
• 0-2 years of technical support experience.
• Strong communication, written and verbal skills.
• Knowledge of hardware and software products.
• Working knowledge of PCs and peripherals.
• Willingness to learn and adapt to new systems.

Responsibilities

• Installs and repairs basic PC hardware and software problems.
• Provides user support and addresses routine inquiries.
• Sets up equipment and ensures proper OS/software installation.
• Escalates complex issues to the next tier or vendors.
• Maintains records of actions and collaborates to improve IT processes.

Skills

Strong communication

Hardware knowledge

Software knowledge

PC hardware peripherals

Technical up-to-date

Customer service mindset

Education

High School Diploma

Technical/trade school training (plus)

Job description

ASM Research is seeking an entry-level IT Helpdesk Support technician to install, diagnose, and repair PC hardware and software for employees. You will provide user assistance, answer inquiries, and escalate more complex issues as needed.

Responsibilities include setting up equipment, applying fixes, maintaining logs, and collaborating with teammates to improve IT processes while staying current with new technologies and customer service standards.