IT Field Technician I: Onsite Setup & Travel Support

Core & Main; St. Louis (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

Core & Main, based in St. Louis, seeks an IT Help Desk Level 1 support technician to ensure operational efficiency across locations.

The role requires onsite hardware setups, remote support, and travel to assimilate new mergers and acquisitions to Core & Main standards. The ideal candidate will have a technical diploma, certifications (A+, MCP, MCSE), and 1–2 years of related experience, with an emphasis on customer service and problem resolution.

Qualifications

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required.
• Generally, 1-2 years of experience in area of responsibility.
• Bachelor's degree preferred.

Responsibilities

• Responds to inbound phone calls, email, or web tickets; provides proactive service in the diagnosis and resolution of all incidents, problems, and requests for all existing computer hardware and software, output devices, mobile devices, and ERP applications.
• Physically sets up, maintains and monitors hardware at new Core & Main locations.
• Assists new associates logging into machines and provides support functions.
• Works to meet agreed Service Level Agreements.
• Ensures the Help Desk maintains a high level of customer service.
• Makes recommendations to streamline support processes. Maintains knowledge base.
• Assists in the coordination of IT support to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct level 2 support when appropriate.
• Maintains documentation of work history of personal computers and equipment.
• Sets up new PCs. Troubleshoots printers, passwords, emails, Standard Windows Applications, Internet Access, network connectivity issues, etc.
• Provides on-call support after hours based on established rotation schedules.

Education

HS Diploma or GED

Associate degree in technical discipline

A+ certification

MCP

MCSE

Bachelor's degree

Job description

Core & Main, based in St. Louis, seeks an IT Help Desk Level 1 support technician to ensure operational efficiency across locations.

The role requires onsite hardware setups, remote support, and travel to assimilate new mergers and acquisitions to Core & Main standards. The ideal candidate will have a technical diploma, certifications (A+, MCP, MCSE), and 1–2 years of related experience, with an emphasis on customer service and problem resolution.