Help Desk Technician I – Onsite & Remote

CORE & MAIN LP; St. Louis (MO); Ibrido; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Core & Main is seeking an IT Support Specialist to ensure operational efficiency across locations by providing onsite and remote Level 1 support for computing hardware and software. Travel is required to assimilate new mergers and acquisitions to Core & Main standards.

Responsibilities include handling incidents via phone, email, or tickets, setting up and maintaining hardware, and meeting SLAs while maintaining a high level of customer service. Some after-hours on-call work is expected.

Competenze

• Associate degree in technical discipline or technical certification is preferred; Bachelor's degree preferred.
• A+, MCP and/or MCSE certifications are preferred.

Mansioni

• Responds to inbound phone calls, email, or web tickets; provides proactive service in diagnosing and resolving incidents, problems, and requests for hardware, software, output devices, mobile devices, and ERP applications.
• Physically sets up, maintains and monitors hardware at new Core & Main locations; assists new associates logging into machines.
• Works to meet Service Level Agreements; maintains high level of customer service and streamlines support processes.
• Maintains knowledge base and coordinates IT support to escalate incidents to level 2 as needed.
• Maintains documentation of work history, sets up new PCs, and troubleshoots printers, passwords, emails, and network issues; provides after-hours on-call support.
• Ensures effective remote and on-site support for multiple Core & Main locations.

Formazione

Associate degree in technical discipline

Bachelor's degree preferred

Strumenti

A+ Certification

MCP Certification

MCSE Certification

Descrizione del lavoro

Core & Main is seeking an IT Support Specialist to ensure operational efficiency across locations by providing onsite and remote Level 1 support for computing hardware and software. Travel is required to assimilate new mergers and acquisitions to Core & Main standards.

Responsibilities include handling incidents via phone, email, or tickets, setting up and maintaining hardware, and meeting SLAs while maintaining a high level of customer service. Some after-hours on-call work is expected.