IT Field Support Technician I: On-Site & Network Support

Ada-County; Boise (ID); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Excellent benefits package including医疗

Generous vacation and sick leave

11 paid holidays

11.96% employer retirement contrib.

457(b) with county match

401(k) plan

Paid parental leave, life insurance, &

Wellness programs

Ongoing training opportunities

Career pathing

Job summary

Ada County is seeking Field Support Technicians I or II to provide individual computing and network support for county employees. Travel to remote offices may be required. The role covers hardware, software, networks, VoIP, and mobile devices in a ticketing environment.

Candidates should have an associate degree in CS or related field, 1+ year in technical support, and strong Microsoft 365 and networking knowledge. On-call duties may be required.

Qualifications

• Associates degree from an accredited university in Computer Science or related field or equivalent combination of education and experience.
• 1+ years of experience in a technical support role, providing desktop and software support of an enterprise level infrastructure.
• Previous experience in local and wide area networking and telephone systems.
• Proficient in Microsoft Office 365 applications.
• Familiar with Microsoft product line, phone systems, and all end user devices.
• Understanding of networking technologies and protocols, especially TCP/IP.
• Understanding of voice and data cabling technologies and troubleshooting procedures.
• Knowledge of current equipment technology.
• Knowledge of desktop operating systems.
• Knowledge of PC hardware. Proficient in performing break/fix, installations, patching, and upgrades.

Responsibilities

• Provide desktop and software support for Ada County employees.
• Troubleshoot hardware, software, network, and VoIP issues.
• Install and upgrade computer hardware, software, and network equipment.
• Serve as an intermediary between end users and vendors for support issues.
• Document support procedures in a ticketing system.

Skills

Microsoft Office 365

PC hardware & software

Networking basics

VoIP telephone systems

Telephone and voicemail management

Education

Associate degree in Computer Science or related field

Tools

PC desktop operating systems

End-user devices

Job description

Ada County is seeking Field Support Technicians I or II to provide individual computing and network support for county employees. Travel to remote offices may be required. The role covers hardware, software, networks, VoIP, and mobile devices in a ticketing environment.

Candidates should have an associate degree in CS or related field, 1+ year in technical support, and strong Microsoft 365 and networking knowledge. On-call duties may be required.