IT Field Support Technician - Desktop Setup & 1st Line Help

Ford; Robinson Township (Allegheny County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Bereavement Leave

Vacation Benefits

Holidays

Medical, Dental, and Vision Insurance

Life Insurance

Voluntary Short-Term and Long-Term Dis

Voluntary Policies for additional 보험

CDA Scholarship Foundation

Job summary

Ford Office Technologies is seeking a dependable IT Support Technician to support client operations in Robinson Twp, PA. The role includes desktop setup, Tier 1 support, and configuring new equipment in a Monday–Friday schedule, with strong emphasis on customer service and teamwork.

Remote management tools and monitoring are used to keep systems running smoothly; familiarity with servers is a nice to have for future growth within the company.

Qualifications

• Experience with Windows Desktop Support.
• At least one year of experience in a technical support role.
• Basic knowledge of Windows Server Systems Administration including Active Directory Users and Computers, SMB Network Share Permissions, and Print Server Management.
• Familiarity with ticketing systems.
• Proven software and basic network troubleshooting skills.
• Experience with all Microsoft Office applications.
• Strong work ethic with the ability to work with little supervision.
• Strong customer service, communication and writing skills.

Responsibilities

• Desktop/PC setup.
• Tier 1 level support.
• Setup, and configure new computer equipment per client specifications.
• Prioritizing and resolving issues that arise.
• Install EDR and Remote Management tools.
• Monitors alerts for alarms via documented procedure and escalates to senior team members as needed.
• Receive, process, and inventory client equipment shipped to Ascent Data.

Skills

Windows Desktop Support

Active Directory

Ticketing systems

Microsoft Office

Customer service

Communication

Writing skills

Education

Bachelor's or Associate in CS/IT

Tools

Windows Server

SMB Permissions

Print Server Management

Job description

Ford Office Technologies is seeking a dependable IT Support Technician to support client operations in Robinson Twp, PA. The role includes desktop setup, Tier 1 support, and configuring new equipment in a Monday–Friday schedule, with strong emphasis on customer service and teamwork.

Remote management tools and monitoring are used to keep systems running smoothly; familiarity with servers is a nice to have for future growth within the company.