IT Field Support Technician - dedicated client site in Robinson Twp, PA

Ford; Robinson Township (Allegheny County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Bereavement Leave

Vacation Benefits

Holidays

Medical, Dental, and Vision Insurance

Life Insurance

Voluntary Short-Term and Long-Term Dis

Voluntary Policies for additional 보험

CDA Scholarship Foundation

Job summary

Ford Office Technologies is seeking a dependable IT Support Technician to support client operations in Robinson Twp, PA. The role includes desktop setup, Tier 1 support, and configuring new equipment in a Monday–Friday schedule, with strong emphasis on customer service and teamwork.

Remote management tools and monitoring are used to keep systems running smoothly; familiarity with servers is a nice to have for future growth within the company.

Qualifications

• Experience with Windows Desktop Support.
• At least one year of experience in a technical support role.
• Basic knowledge of Windows Server Systems Administration including Active Directory Users and Computers, SMB Network Share Permissions, and Print Server Management.
• Familiarity with ticketing systems.
• Proven software and basic network troubleshooting skills.
• Experience with all Microsoft Office applications.
• Strong work ethic with the ability to work with little supervision.
• Strong customer service, communication and writing skills.

Responsibilities

• Desktop/PC setup.
• Tier 1 level support.
• Setup, and configure new computer equipment per client specifications.
• Prioritizing and resolving issues that arise.
• Install EDR and Remote Management tools.
• Monitors alerts for alarms via documented procedure and escalates to senior team members as needed.
• Receive, process, and inventory client equipment shipped to Ascent Data.

Skills

Windows Desktop Support

Active Directory

Ticketing systems

Microsoft Office

Customer service

Communication

Writing skills

Education

Bachelor's or Associate in CS/IT

Tools

Windows Server

SMB Permissions

Print Server Management

Job description

Description

Ford Office Technologies is growing, and we are seeking a dependable and motivated IT Support Technician to join our team and support our client in Robinson Twp, PA.

The work hours are Monday through Friday from 8:00 AM to 4:30 PM.

• Desktop/PC setup.
• Tier 1 level support
• Setup, and configure new computer equipment per client specifications.
• Prioritizing and resolving issues that arise.
• Install EDR and Remote Management tools.
• Monitors alerts for alarms via documented procedure and escalates to senior team members as needed.
• Receive, process, and inventory client equipment shipped to Ascent Data.
• Familiarity with servers is a "nice to have".

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Hermitage, Erie, Monroeville and most recently our Niles, OH location.

Requirements

• Proof of Valid driver’s license and auto insurance
• Experience with Windows Desktop Support.
• At least one year of experience in a technical support role.
• Basic knowledge of Windows Server Systems Administration to include Active Directory Users and Computers, SMB Network Share Permissions, and Print Server Management.
• Familiarity with ticketing systems.
• Bachelor or associate degree in Computer Science, Information Technology or relevant experience.
• Proven software and basic network troubleshooting skills.
• Experience with all Microsoft Office applications.
• Strong work ethic with the ability to work and set goals with little supervision.
• Strong customer service, communication and writing skills

In Return We Offer

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation