IT Field Support Technician - dedicated client site in Robinson Twp, PA

Ford Office Technologies; Robinson Township (Allegheny County); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

401(k) with company match

Bereavement Leave

Vacation Benefits

Holidays

Medical, Dental, and Vision Insurance

Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

CDA Scholarship Foundation

Zusammenfassung

Ford Office Technologies is growing and seeks a dependable IT Support Technician to support our client in Robinson Twp, PA. Work hours are Mon-Fri, 8:00 AM to 4:30 PM. Responsibilities include desktop setup, Tier 1 support, and configuring new equipment per client specs.

Qualifications include 1+ year in a technical role, Windows Desktop Support experience, and knowledge of Windows Server/AD. Valid driver’s license required and excellent customer service skills.

Qualifikationen

• 1 year of experience in a technical support role.
• Experience with Windows Desktop Support.
• Basic knowledge of Windows Server and AD.
• Proficient with Microsoft Office applications.
• Excellent customer service and communication skills.
• Valid driver’s license and auto insurance.

Aufgaben

• Desktop/PC setup for client sites.
• Tier 1 level support and issue resolution.
• Setup and configuration of new computer equipment per specs.
• Prioritize and resolve issues following procedures.
• Install EDR and Remote Management tools.
• Monitor alerts and escalate to senior staff as needed.
• Receive, process, and inventory client equipment.
• Familiarity with servers is a nice to have.

Kenntnisse

Customer service

Communication skills

Writing skills

Windows Desktop Support

Ticketing systems

Network troubleshooting

Work under supervision

Goal setting

Ausbildung

Bachelor or associate degree in Computer Science or IT

Tools

Active Directory

Print Server Management

Windows Server

SMB Permissions

Jobbeschreibung

Description

Ford Office Technologies is growing, and we are seeking a dependable and motivated IT Support Technician to join our team and support our client in Robinson Twp, PA.

The work hours are Monday through Friday from 8:00 AM to 4:30 PM.

• Desktop/PC setup.
• Tier 1 level support
• Setup, and configure new computer equipment per client specifications.
• Prioritizing and resolving issues that arise.
• Install EDR and Remote Management tools.
• Monitors alerts for alarms via documented procedure and escalates to senior team members as needed.
• Receive, process, and inventory client equipment shipped to Ascent Data.
• Familiarity with servers is a "nice to have".

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Hermitage, Erie, Monroeville and most recently our Niles, OH location.

Requirements

• Proof of Valid driver’s license and auto insurance
• Experience with Windows Desktop Support.
• At least one year of experience in a technical support role.
• Basic knowledge of Windows Server Systems Administration to include Active Directory Users and Computers, SMB Network Share Permissions, and Print Server Management.
• Familiarity with ticketing systems.
• Bachelor or associate degree in Computer Science, Information Technology or relevant experience.
• Proven software and basic network troubleshooting skills.
• Experience with all Microsoft Office applications.
• Strong work ethic with the ability to work and set goals with little supervision.
• Strong customer service, communication and writing skills

In Return We Offer

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation