Field IT Support Technician

Keystone Human Services

Southington, Northern (CT, KY)

Hybrid

USD 41,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Student loan forgiveness program

Wellness programs

Job summary

Keystone Human Services seeks a full-time Technical Field Support Analyst to deliver responsive IT support to employees. You will troubleshoot, repair, and install hardware and software, manage tickets, and collaborate with the IT team to resolve issues efficiently.

The role covers computers, printers, networking hardware/software, and enterprise apps with on-call rotation as required. Strong AD skills and user communication are essential in a fast-paced environment.

Qualifications

High school diploma or equivalent with 3+ years in a help desk environment.
Or a Bachelor's degree in a related field with at least 1 year in a help desk environment.
One year of supervisory experience is preferred.

Responsibilities

Respond to incoming calls, emails, and walk-in requests for technical support.
Troubleshoot and resolve issues with computers, printers, networking hardware/software, and enterprise apps.
Track service calls from start to finish and escalate as needed.
Document activities in the ticket system and communicate status to users.
Create/delete Active Directory accounts and manage related requests.
Coordinate hardware requests and assist with hardware imaging.