IT Field Support Specialist: Mission-Critical & Growth

Independent Software, Inc.; Columbia (MD); In loco; USD 72.000 - 110.000; Tempo pieno

Descrizione del lavoro

Independent Software is seeking an IT Field Support Specialist in Columbia, MD to provide Tier 2 and Tier 3 technical support in mission-critical environments. You will troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on-site and remote users.

Responsibilities include site surveys, equipment procurement planning, and training end users.

Competenze

• High school diploma or GED required.
• Two or more years of hands-on IT support experience in a desktop, field support, or hardware technician role.
• Security+ certification or other DoD 8570/8140 compliant certification preferred

Mansioni

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and document existing configurations and user requirements.
• Analyze hardware requirements and assist with equipment procurement and installation planning.
• Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
• Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
• Maintain workstations, servers, printers, telephone systems, and related IT equipment.
• Build custom interconnecting cables as needed.
• Train end users on hardware operation and basic troubleshooting.
• Document work performed using ticketing systems and follow established standard operating procedures.
• Collaborate with technical teams and provide exceptional customer support both remotely and on-site.

Conoscenze

Hardware troubleshooting

Windows troubleshooting

Remote desktop support

Customer service

Strong communication

Independent work

Formazione

High school diploma or GED

Two+ years IT support experience

Strumenti

Active Directory

Group Policy

Microsoft Office

Descrizione del lavoro

Independent Software is seeking an IT Field Support Specialist in Columbia, MD to provide Tier 2 and Tier 3 technical support in mission-critical environments. You will troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on-site and remote users.

Responsibilities include site surveys, equipment procurement planning, and training end users.