IT Field Support Specialist

Independent Software; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Independent Software is seeking an IT Field Support Specialist to deliver Tier 2 and 3 technical assistance in mission-critical environments, supporting both on-site and remote users. You will troubleshoot, install, and maintain workstations, servers, printers, and network infrastructure while ensuring security and reliability.

You will conduct site surveys, plan equipment procurement, train end users, and work with cross-functional teams to keep systems running smoothly.

Qualifications

• Experience installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficiency with Microsoft Windows operating systems, software installation, antivirus, and security updates.
• Working knowledge of Active Directory, Group Policy, and Microsoft Office applications.
• Ability to read and interpret technical manuals and schematics.
• Experience providing remote desktop and end-user support.
• Strong analytical, organizational, communication, and customer service skills.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and document existing configurations and user requirements.
• Analyze hardware requirements and assist with equipment procurement and installation planning.
• Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
• Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
• Maintain workstations, servers, printers, telephone systems, and related IT equipment.
• Build custom interconnecting cables as needed.
• Train end users on hardware operation and basic troubleshooting.
• Document work performed using ticketing systems and follow established standard operating procedures.
• Collaborate with technical teams and provide exceptional customer support both remotely and on-site.

Skills

Hardware troubleshooting

Windows OS & software install

Active Directory

Group Policy

Remote desktop support

Communication & customer service

Multitasking/prioritization

Education

High school diploma or GED

Two+ years IT support experience

Tools

Microsoft Office

Job description

What You Will Do:

As an IT Field Support Specialist at Independent Software, you will provide Tier 2 and Tier 3 technical support in mission‑critical environments. You'll troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on‑site and remote users. From conducting site surveys to deploying new hardware and training end users, you'll play a key role in keeping customer systems secure, reliable, and operational.

Key Responsibilities:

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and document existing configurations and user requirements.
• Analyze hardware requirements and assist with equipment procurement and installation planning.
• Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
• Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
• Maintain workstations, servers, printers, telephone systems, and related IT equipment.
• Build custom interconnecting cables as needed.
• Train end users on hardware operation and basic troubleshooting.
• Document work performed using ticketing systems and follow established standard operating procedures.
• Collaborate with technical teams and provide exceptional customer support both remotely and on‑site.

Required Skills and Qualifications:

• Experience installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficiency with Microsoft Windows operating systems, software installation, antivirus, and security updates.
• Working knowledge of Active Directory, Group Policy, and Microsoft Office applications.
• Ability to read and interpret technical manuals and schematics.
• Experience providing remote desktop and end‑user support.
• Strong analytical, organizational, communication, and customer service skills.
• Ability to work independently while managing multiple priorities.

Education and Experience:

• High school diploma or GED required.
• Two or more years of hands‑on IT support experience in a desktop, field support, or hardware technician role.

Certifications:

• Security+ certification or other DoD 8570/8140 compliant certification preferred

Clearance Requirement:

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.