IT Field Support Specialist, Level 2

Independent Software, Inc.; Columbia (MD); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Independent Software, Inc. is seeking an IT Field Support Specialist 2 to provide Tier 2/3 support for workstations, servers, printers, and networked hardware. You will perform on-site and remote assistance, diagnose issues, and implement hardware and software solutions.

Responsibilities include site surveys, configuring Windows systems, Active Directory security, and coordinating with IT teams and vendors to resolve complex problems while maintaining security and uptime.

Qualifications

• 3–5 years of IT experience.
• Experience supporting Windows operating systems and software applications.
• Knowledge of Active Directory security and policies.
• Proficiency with Microsoft Office applications.
• Ability to read and interpret technical manuals and schematics.
• Must be able to drive a company vehicle and lift up to 50 lbs.

Responsibilities

• Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install, troubleshoot, repair, and test computer hardware and associated equipment.
• Conduct site surveys and document configurations, requirements, and changes.
• Support hardware deployments, network upgrades, and equipment installations.
• Install and configure hardware, cabling, and specialized interconnecting cables.
• Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems.
• Install Windows operating systems, applications, antivirus software, and security patches.
• Use ticketing systems to document and track technical issues.
• Provide remote and on-site end-user support and training.
• Coordinate with IT teams, vendors, and users to resolve technical issues.

Skills

IT experience

Windows support

Active Directory

MS Office

Technical reading

Troubleshooting

Communication

Organizational skills

Education

High School Diploma or GED

Job description

What You Will Do:

At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on‑site and remote support to end users.

Key Responsibilities:

• Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment
• Install, troubleshoot, repair, and test computer hardware and associated equipment
• Conduct site surveys and document configurations, requirements, and changes
• Support hardware deployments, network upgrades, and equipment installations
• Install and configure hardware, cabling, and specialized interconnecting cables
• Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
• Install Windows operating systems, applications, antivirus software, and security patches
• Use ticketing systems to document and track technical issues
• Provide remote and on‑site end‑user support and training
• Coordinate with IT teams, vendors, and users to resolve technical issues

Required Skills and Qualifications:

• 3–5 years of relevant IT experience
• Strong hardware installation, repair, and troubleshooting experience
• Experience supporting Windows operating systems and software applications
• Knowledge of Active Directory security and policies
• Ability to read and interpret technical manuals and schematics
• Experience providing remote technical support
• Proficiency with Microsoft Office applications
• Strong troubleshooting, communication, and organizational skills
• Ability to work independently and manage multiple priorities
• Must be able to drive a company vehicle as part of job responsibilities
• Must be able to lift and move equipment weighing up to 50 lbs
• Must be available to work an 8‑hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management

Education and Experience:

• High School Diploma or GED required

Certifications:

• Must possess required DoD 8570 certification
• Security+ highly preferred

Clearance Requirement:

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software, our people are the missi on. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.