IT Field Support Specialist with Security Clearance

Independent Software; Columbia (MD); On-site; USD 72,000 - 110,000; Full time

Job summary

Independent Software is seeking an IT Field Support Specialist in Columbia, MD to provide Tier 2 and Tier 3 technical support in mission-critical environments. You will troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on-site and remote users.

Responsibilities include site surveys, equipment procurement planning, and training end users.

Qualifications

• High school diploma or GED required.
• Two or more years of hands-on IT support experience in a desktop, field support, or hardware technician role.
• Security+ certification or other DoD 8570/8140 compliant certification preferred

Responsibilities

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and document existing configurations and user requirements.
• Analyze hardware requirements and assist with equipment procurement and installation planning.
• Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
• Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
• Maintain workstations, servers, printers, telephone systems, and related IT equipment.
• Build custom interconnecting cables as needed.
• Train end users on hardware operation and basic troubleshooting.
• Document work performed using ticketing systems and follow established standard operating procedures.
• Collaborate with technical teams and provide exceptional customer support both remotely and on-site.

Skills

Hardware troubleshooting

Windows troubleshooting

Remote desktop support

Customer service

Strong communication

Independent work

Education

High school diploma or GED

Two+ years IT support experience

Tools

Active Directory

Group Policy

Microsoft Office

Job description

Who are we? Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives. Why Independent Software? We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission. We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

IT Field Support Specialist Columbia, MD Full Time Hardware Engineering Entry Level Share

What You Will Do:

As an IT Field Support Specialist at Independent Software, you will provide Tier 2 and Tier 3 technical support in mission-critical environments. You'll troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on-site and remote users. From conducting site surveys to deploying new hardware and training end users, you'll play a key role in keeping customer systems secure, reliable, and operational.

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and document existing configurations and user requirements.
• Analyze hardware requirements and assist with equipment procurement and installation planning.
• Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
• Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
• Maintain workstations, servers, printers, telephone systems, and related IT equipment.
• Build custom interconnecting cables as needed.
• Train end users on hardware operation and basic troubleshooting.
• Document work performed using ticketing systems and follow established standard operating procedures.
• Collaborate with technical teams and provide exceptional customer support both remotely and on-site.

Required Skills And Qualifications

• Experience installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficiency with Microsoft Windows operating systems, software installation, antivirus, and security updates.
• Working knowledge of Active Directory, Group Policy, and Microsoft Office applications.
• Ability to read and interpret technical manuals and schematics.
• Experience providing remote desktop and end-user support.
• Strong analytical, organizational, communication, and customer service skills.
• Ability to work independently while managing multiple priorities.

Education And Experience

• High school diploma or GED required.
• Two or more years of hands-on IT support experience in a desktop, field support, or hardware technician role.

Certifications

• Security+ certification or other DoD 8570/8140 compliant certification preferred

Clearance Requirement

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role.

Why Choose Independent Software: At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive. When you join us, you will:

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance