Operations IT Support Specialist II

Amazon; Aurora (CO); On-site; USD 49,000 - 79,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon facilities in a defined geographic area. You will troubleshoot issues, support a range of IT equipment, and contribute to a culture of continuous improvement.

The role emphasizes hands-on IT problem solving, strong customer service, and collaboration with cross-functional teams. Expect regional travel, on-site support, and opportunities for career development within Amazon's Operations Technology Solutions

Qualifications

• Experience resolving IT systems in a fast-paced operations environment.
• Strong customer-service skills in high-demand settings.
• Ability to lift up to 49 pounds and stand for long shifts.
• 1+ year of Windows, Mac or Linux operating systems support experience.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Pursue continuous learning of new technologies.
• Support customers from multiple buildings and remote locations.
• Travel within local or regional area to support customers.

Skills

IT Troubleshooting

Customer Service

Technical Support

Regional Travel

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux (Redhat)

AWS

Microsoft hardware

Job description

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon facilities in a defined geographic area. You will troubleshoot issues, support a range of IT equipment, and contribute to a culture of continuous improvement.

The role emphasizes hands-on IT problem solving, strong customer service, and collaboration with cross-functional teams. Expect regional travel, on-site support, and opportunities for career development within Amazon's Operations Technology Solutions