Hardware Technician 1

Orion Consortium, LLC; Columbia (MD); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Orion Consortium, LLC is seeking an Advanced Technical Support specialist to deliver Tier 2/3 IT support both on-site and remotely. You will conduct site surveys, prepare hardware procurement specs, install new equipment, and support network upgrade initiatives.

The role requires 8570 certification with Security+ preferred, a High school diploma or GED, and 1–2 years IT experience. You must be able to lift up to 50 lbs and drive a company vehicle as needed for site deployments.

Qualifications

• High school diploma or GED required.
• 1–2 years of relevant IT experience.
• 8570 Certification required; Security+ preferred.

Responsibilities

• Deliver Tier 2 and 3 IT support on-site and remotely.
• Conduct site surveys to assess configurations and requirements; document changes.
• Prepare hardware procurement specs and installation schedules.
• Support network upgrade initiatives by installing and configuring new hardware and cabling.
• Build and install specialized interconnecting cables for site needs or hardware integrations.
• Train site personnel in proper use and maintenance of hardware and IT resources.
• Maintain and support fiber optic modems, multiplexers, cables, and telephone systems.
• Adhere to SOPs and use ticketing systems for issue tracking and documentation.
• Provide timely end-user connectivity support and guidance.
• Collaborate with other IT teams, vendors, and business units on projects.

Skills

Hardware support

Windows OS

Active Directory

Remote support

MS Office

Technical docs

AD security

Networking basics

Education

High school diploma or GED

1-2 years IT experience

8570 Certification

Security+ preferred

Job description

*Position requires TS/SCI with a Full Scope polygraph.*

Key Responsibilities

Advanced Technical Support

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

Site Surveys & Documentation

Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

Hardware Acquisition & Installation

Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

Project Support & Reporting

Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

Custom Cabling & Integration

Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

Training & User Enablement

Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.

Infrastructure Maintenance

Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

Operational Excellence

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

End-User Support

Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

Collaboration

Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

Minimum Education and Experience

• High school diploma or GED required
• Minimum of 1- 2 years of relevant IT experience
• Must possess 8570 Certification; Security+ certification is highly preferred

Technical Skills

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments
• Proficient in supporting end-users remotely, providing timely and effective technical assistance

Professional Competencies

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision

Additional Requirements

• Must be able to drive a company vehicle as part of job responsibilities
• Ability to lift and move items weighing up to 50 lbs as required
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management

Clearance Required: TS/SCI with FSP