IT Field Support & Help Desk Specialist II

El Paso Texas; El Paso, Northern (TX, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

El Paso Texas is seeking an IT support professional to provide primary client support in a networked PC environment. The role includes installing, diagnosing, repairing, maintaining, and upgrading hardware, and configuring PCs at client locations.

Responsibilities include documenting issues, monitoring performance, responding to calls, and performing on-site analysis and diagnostics. A CJIS background check is required within six months, with strict eligibility criteria, and a Texas Driver’s

Qualifications

• Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field.
• Two (2) years of computer hardware and software support experience with LANs.
• Licenses: Valid Texas Class “C” Driver’s License or equivalent.

Responsibilities

• Provide primary client support in a networked PC environment.
• Install, diagnose, repair, maintain, and upgrade hardware; configure PCs at client locations.
• Document hardware issues, repairs, and performance metrics; monitor PC performance.

Skills

Hardware support

Software support

LANs

Education

Associate's degree or higher in related field

Job description

El Paso Texas is seeking an IT support professional to provide primary client support in a networked PC environment. The role includes installing, diagnosing, repairing, maintaining, and upgrading hardware, and configuring PCs at client locations.

Responsibilities include documenting issues, monitoring performance, responding to calls, and performing on-site analysis and diagnostics. A CJIS background check is required within six months, with strict eligibility criteria, and a Texas Driver’s