IT Field Specialist: Windows/macOS & Network Solutions

NerdsToGo; Springfield (AL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Employee discounts

Free uniforms

Health insurance

Paid time off

Parental leave

Job summary

NerdsToGo is hiring an IT Service Professional in Springfield, AL, to complete desktop configurations, installations, and upgrades of PC hardware and software. You will perform technology audits and provide software and OS support on Mac and Windows, with proactive remote monitoring for business systems.

The role requires strong field service and customer service skills, solid technical expertise, and a desire to grow with a fast-growing national brand.

Qualifications

• 3–5 years of experience with Windows PCs and networking in residential and business environments.
• Managed Services experience is a huge plus!
• Strong PC hardware and software troubleshooting skills.
• Knowledge of network troubleshooting and basic certifications (Network+, MCSE, etc.)
• Proficient with peer-to-peer and client/server networks.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers.
• Offer solutions such as hardware upgrades and remote monitoring to business customers.
• Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP).
• Network and system optimizations for SMBs.
• Data recovery and loss prevention.
• Virus protection and spyware/adware removal.
• Computer security enhancements.
• PC hardware/software fault isolation and repair.
• System repair and upgrades.
• Software upgrade and installation.
• One-on-one training.
• Server deployment utilizing Cloud Infrastructure.
• Domain configuration with hybrid/on-premise Active Directory.
• Desire to implement automation to improve business processes.

Skills

Windows troubleshooting

Networking knowledge

Customer service

Field service

Driver's license

Job description

NerdsToGo is hiring an IT Service Professional in Springfield, AL, to complete desktop configurations, installations, and upgrades of PC hardware and software. You will perform technology audits and provide software and OS support on Mac and Windows, with proactive remote monitoring for business systems.

The role requires strong field service and customer service skills, solid technical expertise, and a desire to grow with a fast-growing national brand.