Desktop Support Technician — Windows & macOS, ITSM Pro

Noblesoft Technologies Inc.; Menlo Park (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Noblesoft Technologies Inc. in Menlo Park, CA is seeking a Desktop Support Technician to provide deskside and remote support for Windows and Apple devices, ensuring smooth onboarding of new hires and timely resolution of incidents.

You will manage IT tickets, maintain asset records, and collaborate with cross-functional teams. The role requires 5-7 years of experience, proficiency with Office 365, and strong customer service skills; on-call participation is part of the schedule.

Qualifications

• 5-7 years of IT end-user or desktop support experience.
• Hands-on Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with TCP/IP, DHCP, DNS, VPN and Wireless networking.
• Proficiency with Word, Excel, PowerPoint and Outlook.
• Excellent customer service and problem-solving skills.
• Experience working in a help desk or call center environment.
• Certifications such as MCP, CompTIA A+, ITIL Foundation preferred.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide deskside and remote support for Windows and Apple devices.
• Triage and resolve hardware and software issues.
• Manage tickets in ServiceNow or similar ITSM tool.
• Onboard new hires with accounts, devices, and access.
• Coordinate with vendors for repairs or replacements.
• Participate in on-call rotations including nights/weekends.
• Ensure assets are tracked in the asset management system.
• Maintain IT policies and SLAs compliance.

Job description

Noblesoft Technologies Inc. in Menlo Park, CA is seeking a Desktop Support Technician to provide deskside and remote support for Windows and Apple devices, ensuring smooth onboarding of new hires and timely resolution of incidents.

You will manage IT tickets, maintain asset records, and collaborate with cross-functional teams. The role requires 5-7 years of experience, proficiency with Office 365, and strong customer service skills; on-call participation is part of the schedule.