IT Service Pro: SMB Desktop & Network Expert

NerdsToGo; Illinois; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Great culture with a customer-first

Startup opportunity to help build a at

Access to fully branded Nerd Van

Opportunity to be a part of a growing

New challenges daily supporting small

Overtime available (all hours in 40+)

Job summary

NerdsToGo is seeking an IT Service Professional to install and configure Windows and Mac systems, perform upgrades, and deliver proactive remote monitoring for business clients. You’ll combine strong technical skills with a customer-first attitude in a fast-growing field service team.

You will handle onsite support, network setup, data protection, and routine maintenance, while participating in training and career growth within the NerdsToGo network.

Qualifications

• 3–5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments.
• Managed Services experience is a huge plus!
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS.
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.).
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting.
• Professional, high-energy, customer-oriented work ethic.
• Valid driver’s license and a clean driving record.
• Must be willing to submit to mandatory background check

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• Offer solutions such as hardware upgrades and remote monitoring to Business customers
• Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP)
• Network and system optimizations for Small to Medium-Sized Businesses
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training
• Server deployment utilizing Cloud Infrastructure
• Domain Configuration with hybrid and on-premise Active Directory
• Desire to implement automation to improve business processes

Skills

PC troubleshooting

Customer service

Networking basics

Communication skills

Driver's license

Job description

NerdsToGo is seeking an IT Service Professional to install and configure Windows and Mac systems, perform upgrades, and deliver proactive remote monitoring for business clients. You’ll combine strong technical skills with a customer-first attitude in a fast-growing field service team.

You will handle onsite support, network setup, data protection, and routine maintenance, while participating in training and career growth within the NerdsToGo network.