IT Field Services Technician - End-User Support

Children's Hospital of The King's Daughters

Norfolk (VA)

On-site

USD 40,000 - 60,000

Full time

6 days ago

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Job summary

Children's Hospital of The King's Daughters (CHKD) is seeking an IS Field Service Support Specialist to maintain performance, integrity and security of supported hardware and software and meet IS department needs. Responsibilities include troubleshooting PCs and peripherals, desktop support, documentation, and on-call duties.

The role requires an Associate's degree in a related field or equivalent work experience, plus strong problem-solving and teamwork abilities.

Qualifications

Troubleshoots technical issues with PCs, printers, scanners and peripherals.
Provides desktop support for end users’ IT resources.
Maintains documentation for daily activities and assignments.
Escalates complex issues to higher priority when needed.

Responsibilities

Troubleshoots and resolves technical issues pertaining to PCs and peripheral equipment.
Ensures effective installation and desktop support of end user information technology resources.
Applies understanding and knowledge of information systems products to assist internal users.
Provides comprehensive and timely resolution of end user needs.
Assists with PC, hardware, and peripheral upgrades, repairs and enhancements.
Maintains documentation used for daily activities and assignments.
Escalates complex issues to higher priority when appropriate.
Keeps abreast of trends and new developments in technology.
Participates in rotational after hours on-call duties.
Performs other duties as assigned.