Client Support Services Tech II - IS CLIENT SUP SVC

Kettering Health; Daytonview (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Kettering Health Dayton is seeking a Client Support Services Tech II to provide advanced technical support for end-users, resolving hardware, software, and peripheral device issues to ensure reliable access to technology resources that support patient care and hospital operations.

You will respond to Level I and II incidents, maintain documentation, and assist with user training while upholding data security and compliance standards.

Qualifications

• High school diploma or equivalent, or equivalent combination of education and experience.
• 2–4 years of experience in technical support, help desk, or related IT role.
• Preferred: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with healthcare IT environments and EHR systems; relevant certifications (e.g., CompTIA A+, Network+).

Responsibilities

• Respond to Level I and II incidents and resolve hardware, software, and peripheral device issues.
• Maintain documentation and assist with user training.
• Uphold data security and compliance standards.
• Align duties with Kettering Health’s mission, vision, values, and B Safe program.

Skills

Technical support

Documentation

User training

Data security

Compliance

Healthcare IT

Education

High school diploma

Associate's or Bachelor's degree in Computer Science / IT

Tools

EHR systems

Job description

Job Details

Kettering Health Dayton | Dayton | Full Time | First Shift

Responsibilities & Requirements

The Client Support Services Tech II provides advanced technical support for end-users, resolving hardware, software, and peripheral device issues to ensure reliable access to technology resources that support patient care and operational efficiency. This role responds to Level I and II incidents, maintains documentation, and assists with user training, all while upholding data security and compliance standards. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health’s mission, vision, values, and B Safe program.

High school diploma or equivalent, or equivalent combination of education and experience.

2–4 years of experience in technical support, help desk, or a related IT role.

None required.

Preferred Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Experience providing technical support in a healthcare environment; familiarity with electronic health record (EHR) systems. CompTIA A+, Network+, or similar industry certification.