IS Field Service Support Specialist

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Children's Hospital of The King's Daughters (CHKD) is seeking an IS Field Service Support Specialist to maintain performance, integrity and security of supported hardware and software and meet IS department needs. Responsibilities include troubleshooting PCs and peripherals, desktop support, documentation, and on-call duties.

The role requires an Associate's degree in a related field or equivalent work experience, plus strong problem-solving and teamwork abilities.

Qualifications

• Troubleshoots technical issues with PCs, printers, scanners and peripherals.
• Provides desktop support for end users’ IT resources.
• Maintains documentation for daily activities and assignments.
• Escalates complex issues to higher priority when needed.

Responsibilities

• Troubleshoots and resolves technical issues pertaining to PCs and peripheral equipment.
• Ensures effective installation and desktop support of end user information technology resources.
• Applies understanding and knowledge of information systems products to assist internal users.
• Provides comprehensive and timely resolution of end user needs.
• Assists with PC, hardware, and peripheral upgrades, repairs and enhancements.
• Maintains documentation used for daily activities and assignments.
• Escalates complex issues to higher priority when appropriate.
• Keeps abreast of trends and new developments in technology.
• Participates in rotational after hours on-call duties.
• Performs other duties as assigned.

Skills

Troubleshooting

Desktop support

Interpersonal skills

Communication

Independent work

Team collaboration

Education

Associate's degree in Computer Networking, Computer Science, MIS or related field

Job description

• The IS Field Service Support Specialist maintains the performance, integrity and security of all supported hardware and software, while meeting the needs of CHKD Health System's departments and IS personnel. Reports to the IS Field Services Support Manager.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Troubleshoots and resolves technical issues pertaining to personal computers and peripheral equipment to include PCs, printers, scanners and other hardware and software components.
• Ensures effective installation and desktop support of end user information technology resources.
• Applies understanding and knowledge of information systems products and services to assist internal users.
• Provides comprehensive and timely resolution of assigned end user needs.
• Assists with performing PC, hardware, and peripheral equipment upgrades, repairs and enhancements.
• Maintains appropriate documentation used for daily activities and assignments.
• Escalates complex and/or unresolved issues to higher priority when appropriate.
• Explores and identifies opportunities for improvements.
• Keeps abreast of trends and new developments within the technology industry.
• Participates in rotational after hours on-call duties.
• Performs other duties and tasks as assigned.
• LICENSES AND/OR CERTIFICATIONS
• Microsoft Technology Associate, A+ or similar certification is preferred.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
• Associate's degree in Computer Networking, Computer Science, MIS or related field, or equivalent work experience.
• Two years of work experience in the field equates to one year of education.
• Must possess the ability to identify problems and implement solutions.
• Interpersonal skills necessary in order to communicate effectively with others.
• Must be able to work independently as well as part of a team.
• Must possess a valid Virginia driver's license and be able to meet the insurance requirements of the hospital.
• WORKING CONDITIONS
• Normal office environment with little exposure to excessive noise, dust, temperature and the like with the exception of visits to the computer room.
• PHYSICAL REQUIREMENTS
• Click here to view physical requirements.
  

Summary

• GENERAL SUMMARY
• The IS Field Service Support Specialist maintains the performance, integrity and security of all supported hardware and software, while meeting the needs of CHKD Health System's departments and IS personnel. Reports to the IS Field Services Support Manager.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Troubleshoots and resolves technical issues pertaining to personal computers and peripheral equipment to include PCs, printers, scanners and other hardware and software components.
• Ensures effective installation and desktop support of end user information technology resources.
• Applies understanding and knowledge of information systems products and services to assist internal users.
• Provides comprehensive and timely resolution of assigned end user needs.
• Assists with performing PC, hardware, and peripheral equipment upgrades, repairs and enhancements.
• Maintains appropriate documentation used for daily activities and assignments.
• Escalates complex and/or unresolved issues to higher priority when appropriate.
• Explores and identifies opportunities for improvements.
• Keeps abreast of trends and new developments within the technology industry.
• Participates in rotational after hours on-call duties.
• Performs other duties and tasks as assigned.
• LICENSES AND/OR CERTIFICATIONS
• Microsoft Technology Associate, A+ or similar certification is preferred.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
• Associate's degree in Computer Networking, Computer Science, MIS or related field, or equivalent work experience.
• Two years of work experience in the field equates to one year of education.
• Must possess the ability to identify problems and implement solutions.
• Interpersonal skills necessary in order to communicate effectively with others.
• Must be able to work independently as well as part of a team.
• Must possess a valid Virginia driver's license and be able to meet the insurance requirements of the hospital.
• WORKING CONDITIONS
• Normal office environment with little exposure to excessive noise, dust, temperature and the like with the exception of visits to the computer room.
• PHYSICAL REQUIREMENTS
• Click here to view physical requirements.
  

Additional Information
CHKDHS is an Equal Opportunity Employer.

• Equal Employment Opportunity is the Law - click here for more information
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [e-mail]