Client Support Services Tech II - IS CLIENT SUP SVC

Kettering Health; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Kettering Health Dayton is seeking a Client Support Services Tech II to provide advanced technical support for end-users, tackling hardware, software, and peripheral issues to ensure reliable access to technology that supports patient care.

The role handles Level I and II incidents, maintains documentation, assists with user training, and adheres to data security and compliance standards; a high school diploma and 2–4 years in IT support are required, with healthcare experience preferred.

Qualifications

• Two to four years of IT help desk experience.
• Healthcare environment experience preferred; familiarity with EHR systems a plus.
• Must align with data security and compliance standards.
• Ability to resolve hardware, software, and peripheral device issues.

Responsibilities

• Provide advanced technical support for end-users and resolve hardware, software, and peripheral device issues.
• Respond to Level I and II incidents and maintain documentation.
• Assist with user training while upholding data security and compliance standards.
• Perform other duties as assigned.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Documentation

Data security

Education

High school diploma or equivalent

Associate's or Bachelor's degree in CS/IT

Tools

CompTIA A+

CompTIA Network+

Job description

Job Details

Kettering Health Dayton | Dayton | Full Time | First Shift

Responsibilities & Requirements

The Client Support Services Tech II provides advanced technical support for end-users, resolving hardware, software, and peripheral device issues to ensure reliable access to technology resources that support patient care and operational efficiency. This role responds to Level I and II incidents, maintains documentation, and assists with user training, all while upholding data security and compliance standards. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.High school diploma or equivalent, or equivalent combination of education and experience.2-4 years of experience in technical support, help desk, or a related IT role.None required.

Preferred Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Experience providing technical support in a healthcare environment; familiarity with electronic health record (EHR) systems. CompTIA A+, Network+, or similar industry certification.