Desktop Support Technician

Compunnel, Inc.; Los Angeles (CA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Compunnel, Inc. is seeking a Desktop Support Technician to provide hands-on technical assistance to the user community.

You will image PCs, laptops, and Macs, troubleshoot hardware, software, and peripherals, and support printers and network ports within a healthcare environment. The role requires strong communication, professionalism, and the ability to deliver responsive IT support across hospital and clinic locations, including remote users and moves.

Qualifications

• High school diploma or equivalent required.
• 6 months to 2 years IT support experience ideal.
• Strong troubleshooting and problem-solving skills.
• Clear, professional communication with users.

Responsibilities

• Provide technical support and troubleshooting to end users.
• Image PCs, laptops, and Mac computers using SCCM and Casper.
• Repair and maintain PC hardware, software, and peripherals.
• Install and configure printers and related peripherals.
• Activate network ports and perform desktop patching within IDFs.
• Support remote users and remote sites.
• Assist with user and departmental moves as required.
• Maintain workstations across hospital and clinic locations.
• Prepare defective hardware parts for shipment to manufacturers.
• Maintain inventory of spare equipment and replacement parts.
• Attend vendor training for workstations and peripherals.
• Follow IT processes, procedures, and best practices.
• Identify opportunities to improve IT support processes.
• Escalate issues to IT management when necessary.
• Communicate issues to management for timely resolution.
• Maintain professional appearance and conduct with users.
• Participate in on-call support duties as required.

Skills

Customer support

Troubleshooting

Communication

Remote support

On-call readiness

Education

High School Diploma

Tools

SCCM

Casper

Printer management

Job description

The Desktop Support Technician provides technical support to the user community and assists end users experiencing issues with desktop hardware, software, peripherals, and other computer-related technologies. The role focuses on PC, laptop, and Mac imaging; hardware and software troubleshooting and maintenance; printer installation; network port activation; desktop patching; remote user and remote site support; and technical assistance for user and departmental moves.

The position requires strong communication skills, professionalism, and the ability to provide responsive and effective technical support in a healthcare environment.

Key Responsibilities

• Provide technical support and troubleshooting assistance to end users as required.
• Image PCs, laptops, and Mac computers using SCCM and Casper.
• Analyze, maintain, troubleshoot, and repair personal computer hardware, software, and peripherals.
• Install and configure printers and related peripheral equipment.
• Activate network ports, including desktop patching within Intermediate Distribution Frames (IDFs).
• Provide technical support to remote users and remote sites.
• Assist with user and departmental moves as required.
• Install, repair, and maintain workstations across hospital and clinic locations.
• Prepare defective hardware parts for shipment to manufacturers.
• Maintain records and inventory of spare equipment and replacement parts.
• Attend vendor training workshops to develop proficiency in servicing workstations and peripheral equipment.
• Follow established IT processes, procedures, and practices.
• Identify and recommend opportunities to improve IT support processes.
• Respond to user questions and troubleshoot technical issues, escalating matters to IT management when appropriate.
• Communicate and elevate customer service issues to management to support timely and effective resolution.
• Maintain a professional appearance and conduct when interacting with users and customers.
• Participate in on-call support duties as required.

Required Qualifications

• High school diploma or equivalent.
• Minimum of six (6) months to two (2) years of IT experience.
• Strong technical troubleshooting and problem-solving skills.
• Clear, effective, professional, and confident communication skills.
• Ability to provide technical support to end users in a professional and customer-focused manner.
• Ability to work with desktop hardware, software, peripherals, and related technologies.
• Ability to perform on-call duties.
• Professional appearance and demeanor.

Preferred Qualifications

• Associate's degree in a related field.
• Experience working in a hospital or healthcare setting.
• Experience with Cerner.
• Experience with FootPrints.
• Experience with Kronos.
• Experience supporting enterprise users and remote locations.