Healthcare IT Support Specialist II

Kettering Health; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Kettering Health Dayton is seeking a Client Support Services Tech II to provide advanced technical support for end-users, tackling hardware, software, and peripheral issues to ensure reliable access to technology that supports patient care.

The role handles Level I and II incidents, maintains documentation, assists with user training, and adheres to data security and compliance standards; a high school diploma and 2–4 years in IT support are required, with healthcare experience preferred.

Qualifications

• Two to four years of IT help desk experience.
• Healthcare environment experience preferred; familiarity with EHR systems a plus.
• Must align with data security and compliance standards.
• Ability to resolve hardware, software, and peripheral device issues.

Responsibilities

• Provide advanced technical support for end-users and resolve hardware, software, and peripheral device issues.
• Respond to Level I and II incidents and maintain documentation.
• Assist with user training while upholding data security and compliance standards.
• Perform other duties as assigned.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Documentation

Data security

Education

High school diploma or equivalent

Associate's or Bachelor's degree in CS/IT

Tools

CompTIA A+

CompTIA Network+

Job description

Kettering Health Dayton is seeking a Client Support Services Tech II to provide advanced technical support for end-users, tackling hardware, software, and peripheral issues to ensure reliable access to technology that supports patient care.

The role handles Level I and II incidents, maintains documentation, assists with user training, and adheres to data security and compliance standards; a high school diploma and 2–4 years in IT support are required, with healthcare experience preferred.