IT Support Technician

Jimmy Jazz; City of Olean (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Universal Primary Care is seeking an on-site IT Support Specialist (this position is NOT remote) to deliver day-to-day technology support across six healthcare locations and about 125 employees. You will serve as a key resource for end-user support, troubleshooting hardware and software issues, maintaining reliable IT operations, and assisting staff with the EHR and other clinical and business systems.

The role also supports system reporting, data requests, and technology-related projects to

Qualifications

• Associate’s degree in an IT related field is required.
• Minimum of two (2) years IT experience required.
• Bachelor’s degree in an IT related field is preferred.
• CompTIA A+ certification preferred.
• CompTIA Network+ certification preferred.
• Knowledge of eClinicalWorks EHR preferred.
• Must possess problem solving, written and oral communication, and time management skills.
• Must possess teamwork and interpersonal skills.

Responsibilities

• Troubleshoot and repair hardware issues; onsite trainings provided.
• Support EHR and other IT needs; onsite training provided.
• Provide help desk support via phone, email, and tickets.
• Respond to IT service requests promptly.
• Collaborate with IT Manager and EHR Specialist.
• Create new users, manage access, and reset passwords.
• Train end users on hardware, EHR, IT apps, and telecom systems.
• Liaise with team and external vendors.
• Other duties as assigned.

Skills

IT support

Troubleshooting

Customer service

Teamwork

Communication

Education

Associate’s degree in IT

Bachelor’s degree in IT (preferred)

Tools

eClinicalWorks EHR

Active Directory

SQL reporting

Job description

• Location 135 North Union Street,Olean, NY, 14760,United States
• Base Pay $17.98 - $20.81 / Hour
• Job Category Other
• Employee Type FT Non-Exempt
• Required Degree 2 Year Degree
• Travel 30%
• Manage Others No

Description

This position is responsible for providing hardware, software, application, and various IT support needs to the organization and employees.

ESSENTIAL FUNCTIONS

• Troubleshoot and repair hardware issues. Onsite trainings provided
• Support Electronic Health Record (EHR) and other IT needs. Onsite training provided
• Provide IT help desk support by taking telephone calls, email inquiries, and IT service desk support tickets. Assists with troubleshooting IT hardware, computer, and EHR issues/problems for proper resolutions
• Respond to IT service desk issues and requests in a timely manner
• Provides support and works directly with IT Manager and HER Specialist
• Establish new users, manage access levels, and reset passwords to the network and eClinicalWorks
• Provides training to end users on hardware, EHR, IT related applications, and telecom systems (computer use, eClinicalWorks, emails, phones & phone systems, etc.)
• Work professionally with team members and outside vendors
• Other duties as assigned.

Requirements

EDUCATION/EXPERIENCE

• Associate’s degree in an IT related field is required
• Minimum of two (2) years IT experience required
• Bachelor’s degree in an IT related field is preferred
• CompTIA A+ certification preferred
• CompTIA Network+ certification preferred
• Knowledge of eClinicalWorks EHR preferred
• Must possess problem solving, written and oral communication, and time management skills
• Must possess teamwork and interpersonal skills

Summary

Universal Primary Care is seeking an on-siteIT Support Specialist (this position is NOT remote) to provide day-to-day technology support across our six healthcare locations and approximately 125 employees. This position serves as a key resource for end-user technical support, troubleshooting hardware and software issues, maintaining reliable IT operations, and assisting employees with our Electronic Health Record (EHR) and other clinical and business systems.

The IT Support Specialist will also assist with system reporting, data requests, and technology-related projects that support efficient clinic operations and quality patient care. Experience with healthcare IT or EHR systems is preferred, and SQL reporting experience is a plus.

We are looking for someone who is responsive, approachable, organized, and comfortable supporting employees with varying levels of technical experience in a fast-paced healthcare environment.