IT Field Service Technician

ALLTECH CONSULTING SVC INC; Kansas City (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

ALLTECH CONSULTING SVC INC in Kansas City is hiring an IT Service Delivery professional. This role focuses on resolving technical issues for clients while ensuring high standards of customer satisfaction.

Candidates should have an Associates degree in Computer Science and at least 1 year of technical support experience. Proficiency in MS-Office 365 and a commitment to service excellence are essential.

The position requires flexibility in work hours and strong problem-solving capabilities.

Qualifications

• Minimum of 1 year relevant direct technical support experience preferred.
• Ability to work effectively under pressure to meet deadlines.
• Ability to work non-standard hours as needed.

Responsibilities

• Researches, evaluates, and provides technical solutions.
• Installs/removes/configures basic software applications.
• Ensures compliance with system patching & AV requirements.

Skills

Technical support experience

Customer service orientation

Analytical and problem-solving skills

Interpersonal skills

Education

Associates degree in Computer Science

Tools

MS-Office 365

Teams

Visio

Outlook

Job description

Job Description:

Position Summary:

The IT Service Delivery will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.

Requirements:
• Associates degree in Computer Science or related discipline. Equivalent work experience or certifications will be considered.
• Minimum of 1 year relevant direct technical support experience preferred.
• Typical hours of work, Mon-Fri, first shift. With potential for longer hours depending on need.
• Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work effectively under pressure to meet deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors.
• Must be able to work non-standard hours (weekends, evenings, nights) as needed
• Service oriented attitude (flexible, personable, approachable)

Key Responsibilities:
• Understands basic user technology issues and provides solutions based upon basic proven methods.
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards.
• Interacts with clients to process basic service requests or resolve basic technical problems.
• Replaces and rebuilds hardware components as needed.
• Installs/removes/configures basic software applications.
• User account administration
• Procurement in accordance with corporate guidelines
• Compliance with purchasing licensing guidelines
• Coordinate local support vendor relationships
• Ensures compliance with system patching & AV requirements
• General site application support & troubleshooting
• General network, telecom & server support
• Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.
• Understands and complies with relevant Standard Operating Procedures.
• Effectively communicates clear, concise, and accurate status as required.

Key Competencies:
• Must have excellent understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS-Office 365, Teams, Visio, Outlook, etc.).
• Working knowledge of networks and server infrastructure.
• Good working knowledge of business applications.
• Responds directly to clients regarding routine requests in a timely manner.
• Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.
• Good analytical and problem-solving skills, with strong attention to detail.
• Strong interpersonal skills with excellent written and verbal communication abilities.
• Self-motivated with the ability to function independently in a deadline driven work environment.
• Good understanding of computer systems validation is desired.