IT Field Services Technician

KPH HEALTHCARE SERVICES, INC; Village of East Syracuse (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

KPH Healthcare Services, Inc. in New York invites an IT support professional to maintain and configure employee hardware and software across the organization.

You will provision, upgrade, repair, and support PCs, laptops, tablets, peripherals, point of sale hardware, and wireless devices, ensuring timely ticket resolution. Based at the Syracuse or Gouverneur offices, you will configure VPN, soft phones, and tele-workforce tools while enforcing security policies, asset tracking, encryption,

Responsibilities

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including: PCs, laptops, tablets and peripherals.
• Configure and support vpn, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for: Asset tracking
• Device encryption
• Anti-malware protection
• Multi-factor authentication
• Patching of operating systems and applications
• Other operational and security related processes
• Document standard operating procedures and system configuration standards to drive consistency
• Utilize scripting to efficiently deploy changes across multiple systems and platforms
• Provide off hours on-call assistance for urgent service affecting issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

Scope of Responsibilities

: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

Job Summary:

Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.

• This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office*

Primary Job Duties

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including:
• PCs, laptops, tablets and peripherals
• Point of sale hardware
• Wireless handhelds and printers
• Cellular devices including phones and hotspots
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support vpn, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for:
• Asset tracking
• Device encryption
• Anti-malware protection
• Multi-factor authentication
• Patching of operating systems and applications
• Other operational and security related processes
• Analyze systems data to help ensure system conformance to standards.
• Document standard operating procedures and system configuration standards to drive consistency.
• Utilize scripting to efficiently deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent service affecting issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned