IT & Facilities Field Support Technician

North Country Home Services Inc; Town of Harrietstown (NY); On-site; USD 50,000 - 58,000; Full time

Job summary

North Country Home Services Inc. seeks an IT & Facilities Support Specialist to provide day-to-day technical support for all employees and assist with building operations.

Responsibilities include first-level support via phone/email, hardware/software maintenance, Microsoft 365 assistance, vendor coordination, and ensuring HIPAA/cybersecurity compliance across facilities. Travel between locations is required.

Qualifications

• Associate degree in IT or closely related field with relevant experience.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Ability to work independently while also functioning as part of a team.
• Strong communication and service orientation to turn challenging situations into positives.
• Valid driver’s license and travel between facilities.

Responsibilities

• Provide first-level technical support to employees in person, by phone, email, or via ticketing system.
• Install, configure, update, maintain, inventory, troubleshoot and repair computers, laptops, monitors, printers, mobile devices, phones, and peripherals.
• Assist with Microsoft 365 and cloud-based systems.
• Coordinate with vendors/service providers for installations, repairs, and upgrades.
• Ensure HIPAA, cybersecurity, and regulatory requirements compliance.
• Identify recurring tech problems and suggest improvements.
• Coordinate routine building maintenance requests and projects.

Skills

Customer service

Communication

Teamwork

Discretion/confidentiality

Problem solving

Education

Associate degree in IT / CS / IS / Networking

Tools

Microsoft 365

Ticketing system

Job description

North Country Home Services Inc. seeks an IT & Facilities Support Specialist to provide day-to-day technical support for all employees and assist with building operations.

Responsibilities include first-level support via phone/email, hardware/software maintenance, Microsoft 365 assistance, vendor coordination, and ensuring HIPAA/cybersecurity compliance across facilities. Travel between locations is required.