IT & Facilities Support Specialist

North Country Home Services Inc; Town of Harrietstown (NY); On-site; USD 50,000 - 58,000; Full time

Job summary

North Country Home Services Inc. seeks an IT & Facilities Support Specialist to provide day-to-day technical support for all employees and assist with building operations.

Responsibilities include first-level support via phone/email, hardware/software maintenance, Microsoft 365 assistance, vendor coordination, and ensuring HIPAA/cybersecurity compliance across facilities. Travel between locations is required.

Qualifications

• Associate degree in IT or closely related field with relevant experience.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Ability to work independently while also functioning as part of a team.
• Strong communication and service orientation to turn challenging situations into positives.
• Valid driver’s license and travel between facilities.

Responsibilities

• Provide first-level technical support to employees in person, by phone, email, or via ticketing system.
• Install, configure, update, maintain, inventory, troubleshoot and repair computers, laptops, monitors, printers, mobile devices, phones, and peripherals.
• Assist with Microsoft 365 and cloud-based systems.
• Coordinate with vendors/service providers for installations, repairs, and upgrades.
• Ensure HIPAA, cybersecurity, and regulatory requirements compliance.
• Identify recurring tech problems and suggest improvements.
• Coordinate routine building maintenance requests and projects.

Skills

Customer service

Communication

Teamwork

Discretion/confidentiality

Problem solving

Education

Associate degree in IT / CS / IS / Networking

Tools

Microsoft 365

Ticketing system

Job description

Position: IT & Facilities Support Specialist

Supervision: Reports to the Director of Information Systems

Position Type: Full Time, Hourly, Non-Exempt

Compensation: $24.04 - $27.88 per hour ($50,000 - $58,000 annualized)

Position Scope/Summary: Responsible for day-to-day technical support of all employees.

Job Functions:

• Provide first-level technical support to employees in person, by phone, email, or through the organization's ticketing/support process.
• Install, configure, update, maintain, inventory, troubleshoot and resolve common issues involving computers, laptops, monitors, printers, mobile devices, phones, peripherals, networking and other technology equipment.
• Assist with Microsoft 365 and other cloud-based systems and applications used throughout the organization.
• Work with vendors and service providers to schedule installations, repairs, upgrades, and other technology services.
• Maintain awareness of HIPAA, cybersecurity, and other regulatory requirements applicable to technology and home care operations.
• Identify recurring technology problems and recommend opportunities for improvement.
• Coordinate or assist with routine building maintenance requests, repairs, installations, and improvements.
• Work with contractors, vendors, landlords, and service providers as assigned to obtain quotes, schedule work, coordinate access, and follow projects through completion.
• Perform other duties and special projects as assigned

Qualifications:

• Minimum of Associate degree in Information Technology, Computer Science, Information Systems, Computer Networking, or a closely related field and relevant experience.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to work independently while also functioning effectively as part of a team.
• Strong communication skills, a service-oriented mindset with the ability to turn challenging situations into positive outcomes
• Valid driver's license and reliable transportation, travel between organizational facilities is required.

Physical Requirements:

• Ability to lift 30 pounds.
• Prolonged periods of sitting on a chair, working at a desk and working on a computer and/or telephone