IT Endpoint & VoIP Support Specialist (Hybrid)

Northeast Bank; Minneapolis (MN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401(k) with company matching

PTO

Paid holidays

Flexible work arrangements

Professional development opportunities

Job summary

Northeast Bank is seeking an IT Helpdesk/Endpoint Technician to support day-to-day technology operations, administer endpoint devices, deploy patches, and manage hosted VoIP services. The role includes documenting configurations, escalating security concerns, and ensuring reliable connectivity across multi-site environments.

Responsibilities include hardware/software deployments, intranet maintenance, and delivering professional service to employees.

Qualifications

• 1–3 years of IT helpdesk experience in a business environment, preferably financial services or regulated multi-site infrastructure.
• Experience with Microsoft 365, Windows workstations, Active Directory or Microsoft Entra ID, printers, mobile devices, and MFA.
• Knowledge of user provisioning, access management, endpoint troubleshooting, ticket documentation, and escalation procedures.
• Experience with endpoint deployment and maintenance, including imaging, Microsoft updates, and third-party patching.
• Experience supporting business telephone or VoIP systems, including user provisioning, device configuration, voicemail, routing, and issue resolution.

Responsibilities

• Provide technical endpoint support for computers, tablets, mobile devices, printers, and related peripherals.
• Coordinate with Network Administrator to deploy, configure, maintain, and replace hardware and software.
• Manage deployment of Microsoft and third-party software updates and patches.
• Administer and support the hosted VoIP telephone system.
• Maintain and update BankWeb intranet with current information.
• Serve as backup IT support and assist with LAN/WAN connectivity issues.
• Deliver courteous, responsive service to employees in person, by phone, or via other channels.
• Protect confidentiality and security of bank customers, employees, and information.
• Communicate status updates and potential concerns to stakeholders.
• Document support activities and configurations per IT procedures.
• Escalate significant issues to IT leadership when necessary.

Education

AAS in Computer Support Specialization / Tech Support

CompTIA A+ or CompTIA Security+

Tools

Microsoft 365

Windows OS

Active Directory / Entra ID

VoIP systems

Job description

Northeast Bank is seeking an IT Helpdesk/Endpoint Technician to support day-to-day technology operations, administer endpoint devices, deploy patches, and manage hosted VoIP services. The role includes documenting configurations, escalating security concerns, and ensuring reliable connectivity across multi-site environments.

Responsibilities include hardware/software deployments, intranet maintenance, and delivering professional service to employees.