IT Technician - Hybrid Support & Endpoint Pro

First Orion; North Little Rock (AR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Open PTO

Flex Fridays

Health and dental options

Retirement plans

Tuition reimbursement

Job summary

First Orion is seeking an IT Technician to support internal users, endpoints, and workplace tech, reporting to the IT Lead. The role emphasizes security, documentation, and timely problem resolution to drive consistent business outcomes.

You will handle onboarding/offboarding, SaaS access, and patch coordination while working with staff, vendors, and IT teams to maintain operational readiness.

Qualifications

• 2+ years in IT service desk or desktop support roles resolving common user and access issues.
• Experience installing and supporting Microsoft 365 apps, identity tasks, and SaaS apps.
• Experience provisioning and retiring Windows/macOS endpoints, printers, and conference room tech.
• Excellent customer service, communication, organization, and problem solving.
• Ability to prioritize, document work, and follow security and change-management practices.

Responsibilities

• Provide timely IT support for hardware, software, accounts, access, printers, and devices.
• Configure, deploy, and retire Windows and macOS endpoints and peripherals securely.
• Handle onboarding/offboarding and access changes; manage identity and SaaS tasks per policy.
• Meet service levels, document tickets, asset records, and contribute to process improvements.

Skills

IT service desk

Desktop support

Microsoft 365 administration

Identity and access management

Strong communication

Documentation and ticketing

Education

Information Technology coursework or related field

Tools

Office 365

Intune or MDM

Active Directory

ServiceNow or ITSM

Job description

First Orion is seeking an IT Technician to support internal users, endpoints, and workplace tech, reporting to the IT Lead. The role emphasizes security, documentation, and timely problem resolution to drive consistent business outcomes.

You will handle onboarding/offboarding, SaaS access, and patch coordination while working with staff, vendors, and IT teams to maintain operational readiness.