Onsite IT Support Technician with VoIP Expertise

Verigent; Dayton (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

Verigent's client seeks an IT Support Technician to provide onsite technical support in Dayton, OH. You will install, configure, and maintain computers, peripherals, phones, and other IT equipment, and assist with workstation deployments and technology upgrades.

Key duties include troubleshooting hardware, software, connectivity, and basic network issues; supporting VoIP phones and telecom systems; creating and updating service tickets; and escalating complex issues to senior IT staff as needed,

Qualifications

• Experience in IT support/help desk environments.
• Proficient with Windows PCs and common peripherals.
• Familiarity with VoIP/telecom systems preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Provide onsite IT support to end users.
• Troubleshoot hardware, software, and network issues.
• Install and maintain computers, peripherals, and phones.
• Support VoIP phones and telecom systems.
• Create and manage service tickets and documentation.
• Escalate complex issues to senior staff as needed.
• Follow security requirements and safety protocols.
• Assist with other onsite IT projects as assigned.

Skills

Onsite IT support

VoIP experience

TCP/IP networking

Windows desktop support

Customer service

Troubleshooting

Job description

Verigent's client seeks an IT Support Technician to provide onsite technical support in Dayton, OH. You will install, configure, and maintain computers, peripherals, phones, and other IT equipment, and assist with workstation deployments and technology upgrades.

Key duties include troubleshooting hardware, software, connectivity, and basic network issues; supporting VoIP phones and telecom systems; creating and updating service tickets; and escalating complex issues to senior IT staff as needed,