Endpoint Support Specialist

Y&L Consulting, Inc.; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Y&L Consulting, Inc. is looking for a technical support specialist in Dallas, Texas. The successful candidate will provide break/fix support for various technologies, install new devices, and train users on hardware and software. Required qualifications include at least one year of experience in help desk or endpoint roles, a strong knowledge of desktop operating systems and customer support practices, and excellent communication skills. Join us to contribute to a culture of integrity, caring, and excellence.

Qualifications

• 1 year of experience in a help desk or endpoint role.
• Strong working knowledge of desktop operating systems, mobile devices, and printers.
• Excellent written and verbal communication skills.

Responsibilities

• Provide break/fix support for phones, computers, and printers.
• Install new and updated end-user devices across the bank.
• Train new users on hardware and software.

Skills

Desktop operating systems

Customer support practices

Microsoft applications

Verbal communication

Written communication

Job description

Responsibilities

• Provide break/fix support for phones, computers, and printers to ensure that endpoint technology assets function at optimal level
• Install new and updated end-user devices across the bank and network hardware at branches to ensure Frost branch technology is up to date and to maintain a continuous replacement cycle
• Train new users to use hardware and software to maximize total work efficiency
• Always act with Integrity, Caring, and Excellence to achieve all-win outcomes

Qualifications and Specifications

Required

• 1 years of experience in a help desk or endpoint role
• Strong working knowledge of desktop operating systems and peripherals, mobile devices, and printers and print servers
• Strong working knowledge of customer support practices in an enterprise environment
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications