IT Endpoint & Client Support Specialist II

Florida Gulf Coast University; North Lake Village (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Florida Gulf Coast University is seeking an IT Client Support Specialist II to provide advanced technical help for university-owned devices, applications, and services. You will diagnose hardware, software, and endpoint issues and ensure high customer satisfaction.

The role involves deploying endpoint devices, supporting classroom tech, maintaining asset records, creating clear documentation, and contributing to service-improvement initiatives with campus partners.

Qualifications

• High school diploma and three years of full-time related experience.
• Experience supporting Windows and/or macOS environments.
• Experience delivering customer service in a professional setting.
• Experience supporting Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Experience troubleshooting hardware, software, and peripherals.
• Experience using ITSM systems to document and resolve incidents.
• Ability to communicate technical information clearly to users.

Responsibilities

• Troubleshoot and repair computer systems, hardware, software, and peripherals as documented.
• Deploy, configure, and maintain FGCU-owned endpoint devices per standards.
• Resolve Help Desk incidents via phone, email, walk-in, and ticketing system; document solutions.
• Assist with device setups independently or under supervision.
• Manage incidents and service requests through the ITSM platform with timely updates.
• Support classroom and lab technology readiness and coordinate remediation as needed.
• Maintain inventory accuracy and document activities for reporting and lifecycle management.
• Create and maintain technical documentation and knowledge base articles.

Skills

Endpoint support

Windows/macOS

Microsoft 365

Customer service

ITSM

Documentation

Communication

Teamwork

Organization

Education

High school diploma

Tools

TeamDynamix

ServiceNow

Zendesk

SCCM / ConfigMgr

Microsoft Intune

Jamf Pro

Job description

Florida Gulf Coast University is seeking an IT Client Support Specialist II to provide advanced technical help for university-owned devices, applications, and services. You will diagnose hardware, software, and endpoint issues and ensure high customer satisfaction.

The role involves deploying endpoint devices, supporting classroom tech, maintaining asset records, creating clear documentation, and contributing to service-improvement initiatives with campus partners.