Endpoint IT Support Specialist II | Classroom & Campus Tech

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Florida Gulf Coast University seeks an IT Client Support Specialist II to provide advanced technical support for university-owned devices, apps, and technology services. You will diagnose hardware, software, and endpoint issues, deploy devices, support classroom tech, manage assets, and document solutions, collaborating with campus teams to deliver reliable IT services.

FGCU emphasizes curiosity, commitment and collaboration.

Qualifications

• High school diploma with three years of related experience.
• Experience supporting Windows and macOS environments.
• Experience delivering technical support with strong customer service.
• Experience supporting Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams).
• Experience troubleshooting hardware, software, peripherals, and endpoints.
• Experience using ITSM systems to document and resolve incidents and requests.
• Ability to explain technical concepts to users with varying levels of proficiency.
• Combination of education, experience, and/or certifications may be considered.

Responsibilities

• Troubleshoot and repair computer systems and peripherals per procedures.
• Deploy and maintain FGCU-owned endpoint devices per standards.
• Resolve Help Desk incidents via phone, email, walk-in, and ticketing, guiding users throughout.

Skills

Enterprise Windows/macOS

Customer service

Microsoft 365 applications

ITSM systems

Effective communication

Endpoint deployment

Documentation

Team collaboration

Education

High school diploma

Tools

TeamDynamix

ServiceNow

Zendesk

SCCM

Intune

Jamf Pro

Job description

Florida Gulf Coast University seeks an IT Client Support Specialist II to provide advanced technical support for university-owned devices, apps, and technology services. You will diagnose hardware, software, and endpoint issues, deploy devices, support classroom tech, manage assets, and document solutions, collaborating with campus teams to deliver reliable IT services.

FGCU emphasizes curiosity, commitment and collaboration.