IT Endpoints & Classroom Tech Specialist II

Florida Gulf Coast University; Fort Myers, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Florida Gulf Coast University seeks an IT Client Support Specialist II to provide advanced technical support for university devices, applications, and services. You will diagnose and resolve hardware, software, and endpoint issues while maintaining high customer satisfaction.

Responsibilities include deploying FGCU-owned devices, supporting classroom technologies, managing assets, documenting solutions, and contributing to service improvement projects with campus stakeholders.

Qualifications

• This position requires a high school diploma and three years of full-time relevant experience.
• Experience supporting Windows and/or macOS in an enterprise environment and strong customer service.
• Familiarity with Microsoft 365 apps, ITSM systems, and endpoint devices.

Responsibilities

• Troubleshoot and repair FGCU-owned systems, hardware, software, and peripherals.
• Deploys and maintains FGCU endpoint devices per standards and security policy.
• Manage incidents via IT service management platform with timely updates.
• Assist with classroom/lab technology readiness and asset management.

Skills

Windows support

Customer service

ITSM familiarity

Endpoint management

Troubleshooting

Education

High school diploma

Tools

SCCM

Intune

Jamf Pro

ServiceNow

Job description

Florida Gulf Coast University seeks an IT Client Support Specialist II to provide advanced technical support for university devices, applications, and services. You will diagnose and resolve hardware, software, and endpoint issues while maintaining high customer satisfaction.

Responsibilities include deploying FGCU-owned devices, supporting classroom technologies, managing assets, documenting solutions, and contributing to service improvement projects with campus stakeholders.