IT Endpoint & Client Support Specialist II

fgcu; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

FGCU IT Services is seeking an IT Client Support Specialist II to provide advanced technical support for university-owned devices, applications, and technology services. You will diagnose and resolve hardware, software, and endpoint issues while ensuring high customer satisfaction.

You will deploy and maintain endpoint devices, support classroom and laboratory technologies, manage assets, and contribute to documentation and service-improvement initiatives.

Qualifications

• High school diploma and 3 years full-time related experience.
• Experience with Microsoft Windows and macOS in enterprise environments.
• Experience with Microsoft 365 apps and ITSM ticketing systems.

Responsibilities

• Troubleshoot and repair enterprise computer systems and peripherals.
• Deploy, configure, and maintain FGCU-owned endpoint devices.
• Handle Help Desk incidents via phone, email, or ticketing system.
• Maintain inventory and document service activities.

Skills

Customer service

Troubleshooting

Communication

End-user support

Education

High school diploma

Tools

ITSM platforms

Microsoft 365

Job description

FGCU IT Services is seeking an IT Client Support Specialist II to provide advanced technical support for university-owned devices, applications, and technology services. You will diagnose and resolve hardware, software, and endpoint issues while ensuring high customer satisfaction.

You will deploy and maintain endpoint devices, support classroom and laboratory technologies, manage assets, and contribute to documentation and service-improvement initiatives.