Frontline IT Support Specialist – Higher Education

University of Central Florida; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off

Retirement savings options

Employee discounts

Job summary

University Operations at University of Central Florida is seeking an IT Client Support Specialist I to join a team ensuring a reliable campus technology environment. You will resolve hardware and software issues, support endpoint technologies, and deliver high-quality IT services through phone, email, remote, desk-side, and walk-up assistance.

You will use MECM, Jamf, and Active Directory to manage endpoints, document incidents in ServiceNow, and assist users while maintaining strong service

Qualifications

• Minimum qualifications include a diploma or degree with relevant experience in IT support.
• Experience in customer-focused technical support and higher education environments preferred.
• Familiarity with Windows, macOS, and Linux environments and enterprise endpoint tools.

Responsibilities

• Provide technical support for hardware, software, OS, and university tech services.
• Install, configure, maintain, diagnose, and repair desktops, laptops, and peripherals.
• Deploy and support Windows, macOS, and Linux systems and endpoint configurations.
• Troubleshoot issues using diagnostics tools and escalate when needed.
• Document incidents and resolutions in ServiceNow and follow SOPs.
• Collaborate with vendors for escalation and replacement components as needed.
• Mentor student workers at the walk-up support location and monitor service levels.

Skills

Customer service orientation

Multi-OS support

Strong communication

Problem solving

Priority management

Higher education support

Education

Bachelor's degree

High School Diploma or equivalent

Tools

MECM

Jamf

Active Directory

ServiceNow

Job description

University Operations at University of Central Florida is seeking an IT Client Support Specialist I to join a team ensuring a reliable campus technology environment. You will resolve hardware and software issues, support endpoint technologies, and deliver high-quality IT services through phone, email, remote, desk-side, and walk-up assistance.

You will use MECM, Jamf, and Active Directory to manage endpoints, document incidents in ServiceNow, and assist users while maintaining strong service