Field IT Engineer II — On-Call Network & Endpoint Support

Boyd Gaming; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Boyd Gaming in Las Vegas seeks a skilled IT Field Engineer to provide second-level field engineering support for information systems, technology assets, and users across properties. You will independently resolve escalated incidents, maintain network, server, endpoint, voice, and AV services, and coordinate with Corporate IT and vendors.

This role involves on-site responsibilities, on-call duties, and collaboration with Senior Field Engineers and property stakeholders to restore service and

Qualifications

• High school diploma or equivalent.
• Three years of progressively responsible IT support experience, or an equivalent combination of network, systems, endpoint, or field engineering experience.
• Applied experience supporting current Microsoft Windows environments and enterprise desktop, peripheral, network, or server technologies.

Responsibilities

• Provide second-level support for escalated incidents involving computers, printers, networks, servers, applications, and connected technology assets.
• Troubleshoot incidents, isolate faults, support root-cause analysis, restore service, and document actions and outcomes in the Company tracking system.
• Respond to high-priority outages and security vulnerability alerts at property and regional levels; communicate status and elevate complex or high-risk issues appropriately.
• Provide scheduled on-call and after-hours emergency support in accordance with departmental procedures.
• Install, monitor, maintain, upgrade, and restore network, server, computer, printer, and communication hardware and software within production, training, datacenter, and communications-closet environments.

Skills

IT support experience

Windows environments

Enterprise desktop/server tech

Customer service

Education

High school diploma or equivalent

Associate degree in computer science or information technology

Tools

Microsoft Office

Service-management systems

Mobile device management

Job description

Boyd Gaming in Las Vegas seeks a skilled IT Field Engineer to provide second-level field engineering support for information systems, technology assets, and users across properties. You will independently resolve escalated incidents, maintain network, server, endpoint, voice, and AV services, and coordinate with Corporate IT and vendors.

This role involves on-site responsibilities, on-call duties, and collaboration with Senior Field Engineers and property stakeholders to restore service and