Senior IT End-User Technician — Shift Lead & Escalations

Wynn Resorts, Limited

Las Vegas (NV)

On-site

USD 55,000 - 90,000

Full time

6 hours ago

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Job summary

Wynn Resorts, Limited in Las Vegas is seeking an IT End User Services Technician III to install, maintain, and repair hardware and software across the property. You will resolve issues, assist management with daily ticket workflow, and serve as a key escalation point for IT EUS requests.

The role requires strong customer service, multi-tasking, and knowledge of Windows and Mac operating systems. You will collaborate with desktop support, NOC, application support, project managers, and engineers,

Qualifications

Strong customer service and communication skills.
Ability to troubleshoot and resolve hardware/software issues.
Experience supporting IT in a fast-paced environment.

Responsibilities

Lead and support the team during shifts to resolve issues of varying complexity.
Serve as escalation point for IT EUS issues and requests.
Provide timely technical support and educate users on proper computer usage.
Coordinate with business units to isolate hardware/software problems.
Install and configure hardware and software components for usability.
Troubleshoot issues and ensure safety standards are met.
Repair or replace damaged hardware and upgrade systems for compatibility.
Manage service requests and incidents within ITSM solution.