Senior IT Applications Support Specialist

Wynn Las Vegas; Las Vegas (NV); On-site; USD 85,000 - 120,000; Full time

Job summary

Wynn Las Vegas is seeking an Application Support Analyst to deliver Five-Star service by applying analytical and problem-solving skills to identify, communicate, and resolve enterprise application issues. The role collaborates with the Service Desk and NOC to provide third-tier operational support and to ensure timely resolution of incidents and service requests.

The position involves planning enterprise changes, testing and implementing required modifications, and monitoring changes in line

Qualifications

• 5+ years IT experience in a large-scale, complex environment.
• 4+ years supporting Opera, Micros, Kronos, Patron Management, Dynamics 365, Genesis, Symphony, Copilot prompting.
• Experience with production issue escalation and acting as a central point of contact for IT owners.
• Excellent written and verbal communication with ability to document reports clearly.

Responsibilities

• Provide high-level application and technical support to 24x7, high-availability environments.
• Document applications, configurations, and troubleshooting steps for ongoing support.
• Lead or participate in incident management and change processes per guidelines.
• Coordinate with Service Desk, NOC, and other IT teams to ensure timely resolutions.
• Communicate status updates to users and stakeholders.
• Maintain/update knowledge base with resolved issues and best practices.

Skills

Excellent communication

Problem solving

Customer service

Self-motivated

Ownership

Time management

Education

Bachelor’s Degree in related field

ITIL Foundations preferred

Tools

Opera

Micros

Kronos

Patron Management

Dynamics 365

Genesis

Symphony

Copilot prompting

Job description

Wynn Las Vegas is seeking an Application Support Analyst to deliver Five-Star service by applying analytical and problem-solving skills to identify, communicate, and resolve enterprise application issues. The role collaborates with the Service Desk and NOC to provide third-tier operational support and to ensure timely resolution of incidents and service requests.

The position involves planning enterprise changes, testing and implementing required modifications, and monitoring changes in line