IT Desktop Technician

Trident Consulting; Aliso Viejo (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Trident Consulting is seeking an IT Desktop Support Technician III for a 6-month assignment in Aliso Viejo, CA. The role requires hands-on support for desktop and laptop systems, active directory and Office 365 environments, and onboarding/offboarding duties for onsite and remote staff.

The ideal candidate has 2–5 years of related IT experience, strong troubleshooting, and the ability to work independently in a fast-paced setting.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred; 2–5 years of related IT support experience.
• Advanced experience with Windows, macOS and enterprise IT environments.

Responsibilities

• Provide hands-on desktop and laptop support for Windows and macOS environments.
• Manage IT assets and onboarding/offboarding for onsite and remote employees.
• Install and repair hardware, software, and peripherals per specifications.

Skills

Customer service

Troubleshooting

Independent work

Education

High School diploma

Bachelor's degree preferred

Tools

Active Directory

Entra ID

Office 365

Job description

Duration: 6-month assignment possible to extend (Onsite 5days in Aliso Viejo)

Description

The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns on boarding/off boarding for both onsite and remote employees.

This role requires a customer-focused mind-set, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.

Requirements

Responsibilities: Develop training materials and procedures, or train users in the proper use of hardware or software Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Refer major hardware or software problems or defective products to vendors or technicians for service

Assist with on boarding of new employees Make recommendations for hardware and software for the organization

Perform desktop and laptop system deployments including hardware and software configuration

Provide regular updates on the status of tickets, open issues and projects

Perform troubleshooting of supported desktop operation systems and applications.

Qualifications:

• High School diploma or equivalent experience is required.
• Bachelor’s degree preferred Minimum of 2-5 years of related experience Advanced experience with Windows, macOS and enterprise IT environments.
• Experience supporting Active Directory, Entra ID and Office 365 environments.
• Able to plan and prioritize workload with minimal supervision excellent customer service skills