Desktop Support Technician II - End-User Tech & AD Helpdesk

Day & Zimmermann Company; Parsons (KS); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life, AD&D, disability insurance

Paid maternity/parental leave

Flexible spending accounts

Pet insurance

Job summary

Day & Zimmermann Company seeks a Desktop Support Specialist to manage PC/Laptop life cycle, provide end-user support, and image new machines with corporate images. The role includes assisting with AD security changes, network troubleshooting, and telecom support.

Candidate should have 3+ years in technical support for multiple hardware platforms and Microsoft operating systems; CompTIA A+ and Microsoft MCSA are preferred. Requires a valid driver's license.

Qualifications

• Bachelor’s degree preferred in CS/IT.
• 3+ years in technical support for multiple hardware platforms and Microsoft OS.
• CompTIA A+ and Microsoft MCSA preferred.

Responsibilities

• Manage desktop/laptop lifecycle: deployment, maintenance, decommissioning.
• Provide user support and training for hardware/software.
• Image new computers with corporate image and assist software installs/removals.

Skills

End-user support

Desktop imaging

Hardware troubleshooting

Active Directory

Communication

Documentation

Time management

Education

Bachelor's Degree in Computer Science or IT

Tools

AD Server management

Job description

Day & Zimmermann Company seeks a Desktop Support Specialist to manage PC/Laptop life cycle, provide end-user support, and image new machines with corporate images. The role includes assisting with AD security changes, network troubleshooting, and telecom support.

Candidate should have 3+ years in technical support for multiple hardware platforms and Microsoft operating systems; CompTIA A+ and Microsoft MCSA are preferred. Requires a valid driver's license.