IT Desktop Support Technician, Level 2, DZMG

Day & Zimmermann Company; Parsons (KS); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life, AD&D, disability insurance

Paid maternity/parental leave

Flexible spending accounts

Pet insurance

Job summary

Day & Zimmermann Company seeks a Desktop Support Specialist to manage PC/Laptop life cycle, provide end-user support, and image new machines with corporate images. The role includes assisting with AD security changes, network troubleshooting, and telecom support.

Candidate should have 3+ years in technical support for multiple hardware platforms and Microsoft operating systems; CompTIA A+ and Microsoft MCSA are preferred. Requires a valid driver's license.

Qualifications

• Bachelor’s degree preferred in CS/IT.
• 3+ years in technical support for multiple hardware platforms and Microsoft OS.
• CompTIA A+ and Microsoft MCSA preferred.

Responsibilities

• Manage desktop/laptop lifecycle: deployment, maintenance, decommissioning.
• Provide user support and training for hardware/software.
• Image new computers with corporate image and assist software installs/removals.

Skills

End-user support

Desktop imaging

Hardware troubleshooting

Active Directory

Communication

Documentation

Time management

Education

Bachelor's Degree in Computer Science or IT

Tools

AD Server management

Job description

Job Summary

Manages equipment life cycle of PCs and laptops including deployment, maintenance and decommissioning. Provides installation, configuration and troubleshooting for end-user workstation hardware, software, and office equipment. Assist with AD security changes, network/infrastructure troubleshooting, and telephone support.

Responsibilities

• Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
• Provide computer user support and training. 20%
• Assist users with software installation and removal. Image new computers with corporate image. 15%
• Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
• Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
• Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%

KSAs (Knowledge, Skills, and Abilities)

• Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
• Detail oriented with strong organization and time management skills.
• Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
• Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
• Self-motivated individual who takes both initiative and accepts responsibility for actions.

Minimum Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
• 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required
• CompTIA A+ Certification perferred
• Microsoft MCSA preferred
• Valid Driver's license required

Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.

Compensation and Benefits

We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family members!

In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).