IT Desktop Support Technician

MedStar Health; Whitehall (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT services is seeking qualified candidates for its Desktop Support team in Whitehall, MI. This fully onsite position offers an opportunity for career advancement and provides IT professionals a chance to enhance their skills in a supportive environment. The role includes diagnosing software and hardware issues, assisting users, and executing system transitions. Ideal candidates will have prior helpdesk experience, relevant IT certifications, and a passion for customer service.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) with pre-tax and Roth options

Life Insurance

Disability coverage

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

PTO, Vacation, Sick Leave

Qualifications

• Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
• IT certifications are desirable.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Assist users with IT-related incidents.
• Install and configure new IT equipment.

Skills

Helpdesk

Desktop Support

PC Technician

Education

IT degree

Job description

*Are you interested in gaining an opportunity with an organization that could propel your IT career from a small amount of experience to your desired level? This opportunity allows someone to transfer an internship or IT degree into a lifelong career in IT. It is suitable for any level of IT support individual.*

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity to get your foot in the door with a local enterprise company and to grow your skills within IT support, with potential career advancement.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable. The role is a first shift, Contract to Hire.

Pay and Benefits

The pay range is $19.00 - $24.00/hr, negotiable based on experience.

Workplace Type

This is a fully onsite position in Whitehall, MI.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with IT-related incidents.
5. Take ownership of issues, analyze problems, and implement fixes, escalating when necessary.
6. Record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents, upgrade software and hardware.
9. Resolve incidents with printers, copiers, and scanners.
10. Maintain high-quality customer service.

If you're interested and capable of performing these duties, please apply by sending your updated resume and contact info to: [e-mail]. Interviews will be scheduled as early as next week.

Additional Benefits

Medical, Dental, and Vision benefits from Day One. Other benefits include:

• Critical Illness, Accident, and Hospital coverage
• 401(k) with pre-tax and Roth options
• Life Insurance
• Disability coverage
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Application Deadline

July 4, 2025

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions across North America, Europe, and Asia. As an industry leader in Full-Stack Technology and Talent Services, we work with over 6,000 clients, including 80% of the Fortune 500. TEKsystems is part of Allegis Group.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.