IT Desktop Support Technician

TEKsystems, Inc.; Whitehall (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is offering a fantastic opportunity for individuals looking to jumpstart their IT careers. This role in the Desktop Support team allows you to leverage your internship or IT degree into a long-term career path. With a focus on hands-on experience, you'll tackle real-world IT challenges, from diagnosing software issues to deploying new equipment. The position promises growth and advancement within a supportive environment, making it ideal for those eager to learn and develop their skills. Join a team that values your contributions and offers a comprehensive benefits package from day one.

Benefits

Medical, Dental, and Vision Benefits

401(k) Retirement Plan

Life Insurance

Paid Time Off

Transportation Benefits

Employee Assistance Program

Short and Long-term Disability

Qualifications

• Experience in Helpdesk or Desktop Support roles is preferred.
• CompTIA Certifications are desirable for this role.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Assist users with IT-related incidents and maintain customer service.
• Accurately document requests using the IT service desk system.

Skills

Helpdesk Support

Desktop Support

PC Technician

Problem Analysis

Customer Service

Education

IT Degree

CompTIA Certifications

Tools

Windows 10

Windows 11

IT Service Desk System

Job description

*Are you interested in gaining an opportunity with an organization that could propel your IT career from a small amount of experience to your desired career goals? This opportunity allows someone to transfer an internship or an IT degree into a lifelong career in IT. It is suitable for any level of IT support individual.*

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company and to grow their skills within IT Support, with opportunities for career advancement. They are currently seeking individuals eager to grow within their company.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable. This is a first-shift Contract to Hire position.

Pay and Benefits

The pay range is $19.00 - $24.00/hr, negotiable based on experience.

Workplace Type

This is a fully onsite position in Whitehall, MI.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with IT-related incidents.
5. Take ownership of issues, perform problem analysis, and implement fixes to restore service, escalating when necessary.
6. Accurately record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve issues with printers, copiers, and scanners.
10. Maintain high-quality customer service.

Please apply if you are interested and capable of performing these duties. Interviews may be scheduled as early as next week.

CompTIA Certifications are desirable for this role.

Additional Benefits

• Medical, Dental, and Vision Benefits from Day One
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Eligibility for some benefits depends on job classification and tenure. Benefits are subject to change.

Application Details

Interested candidates should send their updated resume and contact information to: [e-mail].

This position is anticipated to close on May 12, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers worldwide. We focus on strategy, design, execution, and operations to unlock business value and help our clients adapt to change.

We are an equal opportunity employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.