Desktop Support Technician

TEKsystems, Inc.; Jeffersonville (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology service provider is seeking a skilled Desktop Support Technician in Jeffersonville, OH. This fully onsite position demands expertise in troubleshooting and customer service, focusing on providing comprehensive support for hardware and software issues. Competitive pay and a range of employee benefits are included.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off (PTO), Vacation or Sick Leave

Qualifications

• Experience in deskside support and technical troubleshooting is preferred.
• Ability to manage multiple tasks efficiently.
• Hands-on technical expertise in hardware and software support.

Responsibilities

• Deliver hands-on technical assistance for hardware and software.
• Diagnose and resolve desktop and laptop-related issues.
• Maintain inventory of hardware and software assets.

Skills

Troubleshooting

Technical Support

Problem Solving

Customer Service

Effective Communication

IT Security Best Practices

Education

High school diploma or equivalent

Relevant technical certifications

Job description

Description:

TEKsystems is seeking a skilled Desktop Support Technician to provide comprehensive support for one of our clients based out of Jeffersonville, OH.

Key Responsibilities:

• Deliver hands-on technical assistance for hardware and software, addressing end-user needs effectively.
• Diagnose and resolve issues related to desktops, laptops, peripherals, and mobile devices.
• Install, configure, and maintain operating systems to optimize performance.

Hardware Maintenance:

• Set up and deploy new computers, laptops, and other devices.
• Conduct hardware repairs and upgrades as needed.
• Coordinate with procurement teams to secure necessary replacement parts and equipment.

Software Support:

• Guide users in installing, configuring, and updating software applications.
• Identify and resolve software errors, compatibility concerns, and system crashes.
• Provide best practices and instructional support on software usage.

Problem Resolution and Escalation:

• Accurately document technical issues and resolutions in a tracking system.
• Escalate complex problems to specialized teams when required.
• Follow up with users to ensure successful resolution and gather feedback.

Hardware Inventory and Asset Management:

• Maintain precise records of hardware and software inventory.
• Oversee the allocation, movement, and disposal of IT assets.

Work Environment:

• Fully on-site role, requiring hands-on engagement with users and equipment.

Required Skills:

• Expertise in troubleshooting and technical support.
• Knowledge of hardware setup, imaging, and deployment.
• Strong problem-solving abilities and customer service orientation.
• Effective communication skills to assist users with technical issues.
• Familiarity with automation processes and IT security best practices.

Qualifications:

• High school diploma or equivalent; relevant technical certifications or education preferred.
• Demonstrated experience in deskside support, technical troubleshooting, and issue resolution.
• Ability to manage multiple tasks effectively and prioritize workload efficiently.

Experience Level:

• Intermediate

Pay and Benefits

The pay range for this position is $24.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jeffersonville,OH.

Application Deadline

This position is anticipated to close on Jun 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.