IT Desktop Support Technician

MedStar Health; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is looking for motivated candidates to join their Desktop Support team in Grand Rapids. This fully onsite role offers a great opportunity to advance your IT career, with responsibilities including troubleshooting hardware/software issues and providing excellent customer service. Ideal candidates will have a degree in IT or relevant certifications and must be eager to grow within a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Paid Time Off (PTO)

Qualifications

• Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
• IT certifications desirable for this role.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Deploy Windows 10/11 and re-image Windows 11.
• Maintain excellent customer service.

Skills

Customer Service

Problem Solving

Technical Skills

Education

IT degree

CompTIA Certifications

Job description

*Are you interested in gaining an opportunity with an organization that could advance your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. It is also suitable for any level of IT support individual.*

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company and to grow their skills within IT Support, with potential career advancement within IT. They are currently seeking individuals eager to grow within their company.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist all users with any logged IT-related incidents.
5. Take ownership of issues by analyzing problems and implementing solutions to restore service promptly, escalating when necessary.
6. Accurately record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve issues with printers, copiers, and scanners.
10. Maintain excellent customer service, ensuring efficient and appropriate treatment of all customers.

Please apply if you're interested in this opportunity and believe you can perform these duties. We are aiming to set up interviews as early as next week.

CompTIA Certifications are desirable for this role.

Benefits offered from Day One include Medical, Dental, and Vision. Additional benefits include:

• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D for employees and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

This is a fully onsite position in Grand Rapids, MI. The pay range is $16.00 - $22.00/hr, negotiable based on experience. The application deadline is July 4, 2025.

About TEKsystems: We are partners in transformation, helping clients activate ideas and solutions to leverage new opportunities. With 80,000 employees, we serve over 6,000 clients worldwide, including 80% of the Fortune 500. TEKsystems is part of Allegis Group.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.