Desktop Support Technician

OVATION Workplace Services; Somerville (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading IT services company is seeking a Desktop Support Technician to provide expert support both locally and remotely. The role entails troubleshooting hardware and software issues, maintaining ticket systems, and effectively communicating solutions to customers. Ideal candidates will possess a Bachelor's Degree in Computer Science, relevant certifications, and strong customer service skills. You will play a vital role in ensuring smooth IT operations and providing flexibility in working hours.

Qualifications

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or higher certifications are required.
• At least 18 months of IT experience.

Responsibilities

• Provide day-to-day local and remote desktop support.
• Install, upgrade and troubleshoot Windows OS and Microsoft Office applications.
• Communicate issue status and resolutions promptly.

Skills

Troubleshooting

Analytical skills

Customer service

Communication

Flexibility

Education

Bachelor’s Degree in Computer Science or related field

Tools

Windows OS

Microsoft Office 365

CompTIA A+

MCP

Job description

Join to apply for the Desktop Support Technician role at OVATION Workplace Services.

Get AI-powered advice on this job and more exclusive features.

Job Description

Job Role – Desktop Support Technician

Job Summary: The Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, troubleshoot hardware, software, and application issues, and document steps performed to resolve challenges within a ticketing system. The candidate will facilitate customer resolution, engage supervisors and managers, and ensure operational consistency across all shifts within the IT Support Center. The role includes fault diagnosis, resolution, and support for core operating systems and applications, including Windows and basic Mac support.

Responsibilities include:

• Providing first/second level support for customer issues.
• Working with third-party vendors for complex AV issues.
• Communicating issue status and resolutions timely.
• Maintaining ticket updates for all incidents.
• Installing, upgrading, and troubleshooting Windows OS (XP, 7, 8.1, 10), Microsoft Office, Cisco Jabber, and authorized desktop applications.
• Supporting Mac OS, printers, hardware, and peripherals.
• Performing preventative maintenance and remedial repairs.
• Using diagnostic tools for network and hardware/software troubleshooting.
• Having a broad understanding of IT including networks, servers, AV, smart devices, and telecoms.
• Working in a project-based, flexible, team-oriented environment.

Minimum Qualifications and Skills:

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or higher certifications.
• At least 18 months of IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, and helpdesk systems.
• Knowledge of mobile device management (iOS, Android), encryption, and enterprise management.
• Strong troubleshooting, analytical, and multi-tasking skills.
• Excellent communication and customer service skills.
• Flexibility to work off-hours and weekends as needed.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting