Desktop Support Technician

HCLTech; Philadelphia (Philadelphia County); On-site; USD 36,000 - 68,000; Full time

Job summary

A leading tech company is seeking an Onsite Support Technician to provide quality end-user support. You will handle installations, troubleshooting, and ticket management with a focus on enhancing user experience. This full-time role offers a competitive salary and benefits, including health and retirement plans.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off - 10 days/year

10 paid holidays/year

Qualifications

• 1-3 years technical experience in providing quality services to end-users.
• Experience in configuring desktops, laptops, and mobile devices.
• Ability to manage ticket queues and coordinate with vendors.

Responsibilities

• Install and configure devices and related software.
• Manage end-user support and ensure ticket resolution.
• Provide on-call support and coordinate with Level 3 support groups.

Skills

Customer Support

Technical Assistance

Problem Solving

Education

Technical Experience (1-3 years)

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36,000.00/yr - $68,000.00/yr

Direct message the job poster from HCLTech

Talent Acquisition Executive | MBA in Human Resources Management

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

• Provide customer facing end-user support that includes:
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to End Users.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

Inferred from the description for this job

Vision insurance

Medical insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Desktop Support Technician” roles.

Haddon Heights, NJ $25.00-$30.00 10 hours ago

Philadelphia, PA $25.00-$35.00 3 weeks ago

Turnersville, NJ $50,000.00-$65,000.00 1 month ago

Philadelphia, PA $140,000.00-$180,000.00 10 hours ago

Langhorne, PA $80,000.00-$100,000.35 2 weeks ago

Newtown, PA $80,000.00-$100,000.35 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.